What is the best answer for: "my Internet is not working"?
I've been doing Internet tech support for a decade. Proper answer is, "I can help you with that. Can you clarify something for me? Do you mean you cannot get any web pages or email, or that are you having trouble with a particular item?"
- Verify that they are using the internet properly. Typing "http://www.google.com" into Notepad is not the internet.
- Check the physical connection, if there is none make sure they have the right wireless network selected.
- Restart everything, router, computer, modem.
- Make sure all options are properly configured (DNS, Static / generated IP, etc) under network connections.
- Have them check any applications that might be blocking it, firewalls or security programs.
- Ask them their IP address and attempt a ping / traceroute.
- On an internal network try to ping the nearest router.
- External networks (someone at home for example) have them contact their ISP.