Not receiving mails from some senders due to DNS config

From RFC 2821 "Simple Mail Transfer Protocol", section 5 "Address Resolution and Mail Handling":

The lookup first attempts to locate an MX record associated with the name. If a CNAME record is found instead, the resulting name is processed as if it were the initial name.

In general, this is how CNAMEs work. They are often mis-used, mis-understood, and mis-implemented. :-)

If your domain is, you probably have existing MX records pointing to the usual Google Apps hosts. MX 10 ASPMX.L.GOOGLE.COM. MX 20 ALT1.ASPMX.L.GOOGLE.COM. MX 20 ALT2.ASPMX.L.GOOGLE.COM. MX 30 ASPMX2.GOOGLEMAIL.COM. MX 30 ASPMX3.GOOGLMAILE.COM. MX 30 ASPMX4.GOOGLEMAIL.COM. MX 30 ASPMX5.GOOGLEMAIL.COM.

It sounds like you also had an entry like this: CNAME

RFC 1034 "Domain Concepts and Facilities" states in section 3.6.2 "Aliases and canonical names" recommends against this configuration:

If a CNAME RR is present at a node, no other data should be present; this ensures that the data for a canonical name and its aliases cannot be different.

In the case of the error you pasted, the mail server and/or DNS server on the sending end attempted to look up MX record(s) for your domain,, and found a CNAME pointing to It then tried to look up the MX record(s) for That domain does not currently have any MX records, so the mail server would have fallen through to the A record for That IP address was not listening on the SMTP port, so the result is the error "Connection timed out with"

By removing the CNAME record, you've fixed your mail problems. You might encounter issues if the IP address you've defined in its place is changed on Google's end.

You could instead define the cname for CNAME

And run a small webserver on whatever IP you point at, which simply does an HTTP redirect to

It's somewhat surprising that it worked as well as it did. Postel's law gets some credit there, I believe. :-)

Back to RFC 1034 2.6.2:

CNAME RRs cause special action in DNS software. When a name server fails to find a desired RR in the resource set associated with the domain name, it checks to see if the resource set consists of a CNAME record with a matching class. If so, the name server includes the CNAME record in the response and restarts the query at the domain name specified in the data field of the CNAME record. The one exception to this rule is that queries which match the CNAME type are not restarted.

So, in this case it could be argued that the DNS server would/should not follow the CNAME on an MX lookup unless there were no MX records found.

When sending mail, Sendmail and qmail (and likely others) will by default attempt to rewrite any CNAME used in the right hand side of an email address to the canonical name.

Indeed, some sites relied on this behavior. djb goes into some detail on why he thinks people should stop relying on it in his "CNAME records in mail" document.