Manage Transactional & Promotional MobileConnect sends

Yes, in the situation when you have multiple keyword subscriptions on the same mobile code, it's the second option Subscribe all contacts to a keyword.

It might be a bug, it's counter-intuitive, but it's the only way in the whole system where you can say that this given message belongs to given keyword.

My tests showed that in a situation in which a customer is opted-in on one keyword and opted-out on another one:

  • the 1st option (Send only to contacts who are subscribed currently) will not respect the opt-out

  • with option 2 (Subscribe all contacts to a keyword) the current opt-out status will be respected, the message will not be delivered and no, the subscription will not change to opted-in