File Explorer Crashing on Windows 10

Looks like the utx.dll from Autodesk Inventor 2014 cause the crash:

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffd0713a1c8 (KERNELBASE!RaiseException+0x0000000000000068)
   ExceptionCode: e06d7363 (C++ EH exception)
  ExceptionFlags: 00000001
NumberParameters: 4
   Parameter[0]: 0000000019930520
   Parameter[1]: 000000000216abc0
   Parameter[2]: 00007ffcdf76db30
   Parameter[3]: 00007ffcdf600000

DEFAULT_BUCKET_ID:  APPLICATION_FAULT

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0xe06d7363 - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xe06d7363 - <Unable to get error code text>

EXCEPTION_PARAMETER1:  0000000019930520

EXCEPTION_PARAMETER2:  000000000216abc0

EXCEPTION_PARAMETER3:  00007ffcdf76db30

EXCEPTION_PARAMETER4: 7ffcdf600000

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  explorer.exe

MISSING_CLR_SYMBOL: 0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

LAST_CONTROL_TRANSFER:  from 00000000738814f1 to 00007ffd0713a1c8

STACK_TEXT:  
00 ntdll!NtWaitForMultipleObjects
01 ntdll!RtlReportExceptionEx
02 ntdll!RtlReportException
03 ntdll!LdrpInitializeNode$filt$1
04 ntdll!_C_specific_handler
05 ntdll!RtlpExecuteHandlerForException
06 ntdll!RtlDispatchException
07 ntdll!RtlRaiseException
08 KERNELBASE!RaiseException
09 msvcr100!CxxThrowException
0a utx
0b utx
0c 0x0
0d utx


FAILURE_IMAGE_NAME:  utx.dll

FAILURE_BUCKET_ID:  APPLICATION_FAULT_e06d7363_utx.dll!Unknown

FAILURE_ID_HASH_STRING:  um:application_fault_e06d7363_utx.dll!unknown

    Loaded symbol image file: utx.dll
    Image path: C:\Program Files\Autodesk\Inventor 2014\Bin\utx.dll
    Image name: utx.dll
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 28 22:59:45 2013

Install the latest update and look if this fixes it.


Just as an update to the next person coming across this page, I had the exact same problem after KB3081449. Getting rid of it fixed the problem.


You'll have to delete two updates: KB3081449 (as suggested in Burak's answer) and KB3081448.

To delete this, follow:

  • Settings > Windows Update > Advanced Options > View Your Update History > Uninstall Updates.
  • Choose update, uninstall, restart.